A major Mycare upgrade

Designed for everyday ease

An upgrade will be live shortly, and is designed to make Mycare simpler, clearer, and more reliable — without changing what matters most.

We’ve made a significant upgrade to the Mycare platform, improving how things work behind the scenes and how it feels to use every day. The features you rely on are still here; they’re just easier to find, easier to use, and much better on mobile.

 

A major platform upgrade, designed around everyday use

This update is a major upgrade to the Mycare platform. We’ve strengthened the technology underneath Mycare and used that opportunity to tidy things up, remove friction, and make common tasks feel easier.

What it is:

  • A stronger, more reliable foundation
  • A clearer layout and navigation
  • A much better mobile experience

What it isn’t:

  • A complete change to how Mycare works

You’re not starting from scratch; you’re using a better version of what you already know.

 

Changes to how you log in and access the app

You may have noticed that we stopped supporting the old native mobile app some time ago. Once the new Mycare platform goes live, the old native app will no longer work.

When updated in February, Mycare will only be accessed through the new responsive web app, which works smoothly on your phone, tablet, or computer, with no app download needed.  You can even put a shortcut on your homescreen for one-touch access at any time.

 

You’ll need to log in again. Here’s what to expect

When the upgraded platform goes live, everyone will need to log in again.

A couple of important things to know:

  • Facebook login is no longer supported
  • If you previously logged in with Facebook, you’ll need to:
    • Use the email address linked to your Facebook account
    • Reset your password using that email

We know it’s an extra step, but it helps make Mycare more secure and reliable long term.

 

Practical improvements you’ll notice straight away

While most features remain the same, using them should feel noticeably easier.

You’ll see:

  • A fully mobile-friendly layout, with a more straightforward menu, and direct access to the pages you need
  • Improved map views, including on mobile
  • Smoother page navigation across the app
  • A cleaner, more modern chat experience

 

What’s changed for clients and organisers

  • Updated minimum hourly rate

For new listings, the minimum hourly rate on Mycare has increased to $29, in line with the latest living wage information.

  • Mileage rates aligned with IRD guidance

Mileage rates have been updated to reflect the latest IRD mileage rate.

  • Payments are now taken upfront

For those paying by credit card or bank deposit, we’ve updated how payments are handled to make it more predictable for everyone. Previously, payments were processed within a seven-day window. Payments will now be taken upfront at the time of booking.

  • Listings now run in 30-day periods

Listings are now time-limited to 30 days to keep things current.

If you currently have a long-running listing, it will reset to a new 30-day period from the date the upgraded platform goes live, which will be in February 2026. You’ll still be able to close listings manually or duplicate them when needed.

 

What’s new for care workers

Updated minimum hourly rate

The minimum hourly rate on Mycare has increased to $29, in line with the latest living wage information. This will apply to new listings after the update.

Mileage rates aligned with IRD guidance

Mileage rates have been updated to reflect the latest IRD mileage rate. This will apply to new listings after the update.

A clearer worker profile

Your information is now organised into three clear areas:

  • Your public profile
  • A private documents section (for vetting and compliance)
  • A payments section for bank and IRD details

Private documents are never visible to clients.

First login check-in

The first time you log in after go-live, you’ll be asked to confirm a few details, such as:

  • Tax residency
  • Tax rate
  • Any missing information (for example, phone number or date of birth)

This is due to new requirements from the IRD, and helps ensure payments and compliance on our platform run smoothly.

Choose your own tax rate

You can now select the tax rate that works for you, with deductions handled automatically to help you stay on top of your tax obligations.

 

We’re here to help you through the change

We know that even positive change can feel unsettling. That’s why we’ll be supporting this upgrade with:

  • Updated help articles
  • Short, practical videos
  • In-app guidance
  • Friendly, real people you can talk to

If something doesn’t look right, or you’re not sure what to do next, just reach out.

Need a hand? We’re here whenever you need us.