Carer Support and other respite funding

In partnership with Carers NZ, Mycare provides the online National Carer Matching Service. If you’re a family carer and use the Carer Support Subsidy or Individualised Funding - Respite, you can find a relief carer in your area with Mycare at no cost.

What is the National Carer Matching Service?

Careers NZ

Organising regular breaks isn’t always easy, even with Carer Support Subsidy or IF Respite funding. It can be difficult to stretch funding to fully meet the costs of having breaks. To address these challenges, the Ministry of Health, Carers NZ and Mycare joined together to create a service that helps you find relief carers more easily.

You can register directly with Mycare or through a referral from your local Needs Assessment and Coordination service. You can list as many relief care roles as you like, and message as many people offering respite help as you wish.

You can pay in your usual way (using a Carer Support claim form, for example) or you can choose to pay relief carers using Mycare’s payroll.

It's free to use Mycare

The matching service is funded by the Ministry of Health to help people make best use of their Carer Support or IF Respite. There is no cost for you to find the relief carers you need.

Thousands of relief carers are registered with Mycare nationwide, from people volunteering to those with high level support and medical skills.

Why pay your relief carer on Mycare?

All relief carers booked through Mycare’s online tools are covered by $1 million of Vero public liability and professional indemnity insurance. Mycare also pays tax on their behalf to the IRD, where applicable, and provides great tools to report incidents, provide phone support if there is a question, and keep a record of every visit.

Make your respite funding go further

Mycare is developing new features to help you make your budget go further and create opportunities for friendship and community participation.

  • Mycare experiences - April 2018
    Accessible group experiences including sporting events, community events, day programmes, outings, and learning opportunities.
  • Shared visits - June 2018
    Designed to help individuals and families who may want to coordinate shared support in their communities, and connect with others who have similar respite support needs.

If you have ideas on other features you'd like to see, email us at

What about safety using Mycare?

Here are some of the steps we take to promote personal safety in the Mycare community:

  • All relief carers are required to complete a Ministry of Justice or NZ Police criminal convictions check – Mycare covers the cost of these checks
  • Everyone verifies their identity in three ways: email, physical address and mobile phone
  • Any user can confidentially report someone of concern to Mycare for review
  • Mycare provides public liability and professional indemnity insurance for workers
  • You can recommend workers you’ve been in touch with to others and see reviews
  • Safety tips in our Info centre encourage all Mycare users to follow safe practices.

Looking for a support worker for a non-respite role?

You can still find workers at Mycare, all we ask is that you use our payroll service – this is free for people who have Disability Support Services funding such as Individualised Funding or manage their personal budgets using Enabling Good Lives funding.

Sign up for free today

Carer support stories

Names have been changed to protect the privacy of Mycare’s users.

Kupa’s story

Sonia organises respite through Mycare for her son, Kupa, a busy young guy who has autism. He required a strong minded, quick witted person to give him a regular break from the family. They met Palmerston North local Wendy – an experienced support worker and mum with adult kids. Using their Individualised Funding (Respite) budget, Wendy visits Kupa at his home every Thursday to support his development through play, both at home and heading out for activities.

Brad’s story

Brad (47) has autism and lives at home with his mum, Lizzie. She organises Brad’s respite breaks using the Carer Support Subsidy for 2 to 4 hours each week. Former nurse Emily joins Brad at home where they spend their time painting, a favourite activity for Brad.

Madi’s story

Madison (10) is a double amputee with restricted use of her arms. She needs help with dressing, showering and meals. She loves company and to read or play games.

Ideally Madi’s mum Kellie was looking for someone ‘youngish’ to not only support her daughter with daily tasks, but also to have fun and make a real connection. She found a great fit with 25 year old Becca, a happy-go-lucky Hamiltonian. Becca usually sees Madison a couple afternoons a week. Her support is funded through Enabling Good Lives. Kellie jokes that Mycare has saved her life!

Jack’s story

Chris and Alison have been using Mycare for more than a year to find relief carers to support their son Jack (20) for short breaks at weekends and during school holidays. Previously they relied on word of mouth to find carers, but the options were limited. Relief care makes all the difference for the Ng family. “We need that space and time every now and then,” says Chris. “With Jack at home, it’s hard to do simple things like vacuuming or mowing the lawn, because he doesn’t like those noises.” Jack is able to enjoy his favourite programmes during visits to relief carers’ homes, while his parents have short breaks.

Tony’s story

Just before the birth of his son, Tony was diagnosed with Motor Neurone Disease. Tony and his wife, Mel, realised they would need some extra support to be able to live their life in light of this news. They met both Josefa and Mary through Mycare. Originally from Fiji, Josefa is studying as a biomedical student at Otago University and has plans to be a doctor. With previous experience working at Nurse Maude, Mary is a mature student at Otago.

Josefa and Mary help Tony for an hour or two each morning and evening (a total of around 20 hours each week) and support him to get ready for the day. They also assist with personal tasks.